| Title | Performance measurement with multiple interrelated variables and threshold target levels: Evidence from retail firms in the US |
| Authors | Zervopoulos, Panagiotis D. Brisimi, Theodora S. Emrouznejad, Ali Cheng, Gang |
| Affiliation | Bursa Orhangazi Univ, Dept Int Trade, 440 Mimar Sinan Mh Ankara Yolu Cd, Bursa, Turkey. Boston Univ, Dept Elect & Comp Engn, 8 St Marys St, Boston, MA 02215 USA. Aston Univ, Aston Business Sch, Operat & Informat Management, Birmingham B4 7ET, W Midlands, England. Peking Univ, China Ctr Hlth Dev Studies, Beijing 100871, Peoples R China. |
| Keywords | OR in service industries Performance management Data envelopment analysis Balanced Scorecard DATA ENVELOPMENT ANALYSIS NONPARAMETRIC FRONTIER MODELS RESEARCH-AND-DEVELOPMENT BALANCED SCORECARD APPROACH MEASURING EFFICIENCY OPERATIONAL-RESEARCH PROJECT EVALUATION BANKING SERVICES DEA QUALITY |
| Issue Date | 2016 |
| Publisher | EUROPEAN JOURNAL OF OPERATIONAL RESEARCH |
| Citation | EUROPEAN JOURNAL OF OPERATIONAL RESEARCH.2016,250,(1),262-272. |
| Abstract | In this study, we developed a DEA-based performance measurement methodology that is consistent with performance assessment frameworks such as the Balanced Scorecard. The methodology developed in this paper takes into account the direct or inverse relationships that may exist among the dimensions of performance to construct appropriate production frontiers. The production frontiers we obtained are deemed appropriate as they consist solely affirms with desirable levels for all dimensions of performance. These levels should be at least equal to the critical values set by decision makers. The properties and advantages of our methodology against competing methodologies are presented through an application to a real-world case study from retail firms operating in the US. A comparative analysis between the new methodology and existing methodologies explains the failure of the existing approaches to define appropriate production frontiers when directly or inversely related dimensions of performance are present and to express the interrelationships between the dimensions of performance. (C) 2015 Elsevier B.V. and Association of European Operational Research Societies (EURO) within the International Federation of Operational Research Societies (IFORS). All rights reserved. |
| URI | http://hdl.handle.net/20.500.11897/437459 |
| ISSN | 0377-2217 |
| DOI | 10.1016/j.ejor.2015.08.055 |
| Indexed | SCI(E) EI |
| Appears in Collections: | 国家发展研究院 |
